A Coaching Approach to Managing Challenging Conversations
A Coaching Approach to Managing Challenging Conversations
1-Day Program
Giving open, honest, timely feedback is one of the most important roles a leader plays. It’s also possibly the number one area where a leader can get derailed. Avoiding difficult conversations can become a major obstacle to organisational success.
A Coaching Approach to Managing Challenging Conversations program provides a practical, conversational structure for achieving synergistic solutions where all parties feel heard and respected. This advanced-skills one-day workshop shares tools and resources to guide potentially difficult conversations in a way that is non-confrontational and Solutions Focused.
This program develops skills and confidence to effectively lead the following types of difficult conversations: managing under-performance, giving sensitive feedback, and change management.
This program develops skills and confidence to effectively lead the following types of difficult conversations: managing under-performance, giving sensitive feedback, and change management.
Who Is This Program Suitable For?
A Coaching Approach to Managing Challenging Conversations is suitable for those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations.
Participants should have experience with the GROWTH model through participation in a foundational program such as Introduction to Leadership Coaching or the Coaching Accreditation Program.
This program can be run within a school (minimum 12 participants) or within a community of schools. Individuals, pairs or small groups may attend a public program - these are available in all regions. Refer to Current Workshops for dates.
Program Objectives
During the A Coaching Approach to Managing Challenging Conversations program, you will:- Develop an understanding of the value of giving difficult feedback to surface blind spots in behaviours, attitudes and performance
- Identify strategies for providing the positive feedback and recognition in ways that others value
- Explore typical workplace scenarios requiring honest, courageous feedback
- Be introduced to practical tools and resources for managing challenging conversations
- Develop strategies for bringing emotional intelligence to interactions that ensures self-esteem and respectful relationships remain intact
- Gain confidence to deal with challenging behaviours and situations
- Build your approach to taking a coaching approach to ‘non’ coaching conversations
Program Structure
This workshop provides a practical, conversational structure for achieving synergistic solutions where all parties feel heard and respected.
In addition to the presenter modelling constructive management of typical challenging workplace conversations, participants will also have the opportunity to reflect on, and practise real life scenarios that involve potentially difficult interactions.
Contribution To Registered PD Hours
Completing the Managing Challenging Conversations 1-day program addresses the following domains and standards for Lead teacher from the Australian Professional Standards for Teachers as published by the Australian Institute for Teaching and School Leadership (AITSL): 3.5.4, 3.7.4, 4.1.4, 5.2.4, 6.3.4, 7.1.4, 7.2.4, 7.3.4
The duration of the program is 6 hours.
Completing the Managing Challenging Conversations 1-day program will contribute 6 hours of NESA Registered PD addressing 3.5.4, 3.7.4, 4.1.4, 5.2.4, 6.3.4, 7.1.4, 7.2.4, 7.3.4 from the Australian Professional Standards for Teachers towards maintaining Lead Teacher Accreditation in NSW.
Certificate
Upon completion of a survey after your workshop you will receive a GCI certificate of participation. You may also wish to add the program to your LinkedIn qualifications.
Investment
*Discounts are available for organisations who wish to run this program in-house (Max 24 Participants)
Your fee includes:
- 1-Workshop days
- Participant Workbooks
This fee excludes:
- GST
Minimum Entry Requirements
- Participants should presently be leadership or managerial role.
- Participants should have a background knowledge of the GROWTH model through participation in a program such as Introduction to Leadership Coaching or the Coaching Accreditation Program.
Frequently Asked Questions
Terms and Conditions
- All cancellations or changes must be requested in writing or by email to info@growthcoaching.com.au
- If unable to attend the program you may transfer:
*your registration to another nominated person
*to another program. However, only one change is allowed. Rescheduling must take place within 12 months of initial program. - Cancellations up to 5 days prior to the workshop:
*$100 plus GST administrative fee for rescheduling requests or nominating another attendee or
*50% of the program fee plus GST for refund requests. - Cancellations within 24 hours of the scheduled workshop:
* $150 plus GST administrative fee for rescheduling requests or nominating another attendee or
*75% of the program fee plus GST for refund requests. - No refunds or credits for “no-shows” on the day of the workshop will be granted.
- In the event that the Program is cancelled, registrants will be reimbursed their registration fee.
What Clients Say About A Coaching Approach to Managing Challenging Conversations
Thank you for a very practical and useful day.
A valuable tool for all.
The bit of information, then practice/or discuss format worked well – I was always engaged, thinking and reflecting.
"A highly valuable and practical PL session that I will most definitely put into practice"
"Very helpful in building my confidence as a leader in my school."